MateLine — Your Speed-Dial for Workplace Mental-Health Support

Feel confident, get crystal clear and achieve compliance with our done-for-you service

Because “Are you okay?” shouldn’t be your only plan.

MateLine gives busy SMEs and trade/construction crews a simple, low-cost way to get expert guidance the moment someone is struggling—plus the leader education government research says you must have.

❱ 24/7 posters & QR code	Direct phone access 7 am – 9 pm AEST, Mon–Fri to an accredited Workplace Mental Health First Aid Instructor who listens, calms and maps the next safest step.
❱ Affordable entry	From $179 a month—no lock-in contracts, no minimum headcount, no EAP overheads.
❱ Leader-first learning	Monthly micro-tips, ready-to-send staff emails and live quarterly Q&As train managers to spot warning signs early.
❱ WHS compliance built-in	Lite psychosocial-risk tools and action templates keep you aligned with the Model WHS Code of Practice: Managing Psychosocial Hazards (2024).
❱ Scales with you	Need extra calls or a full assessment? Upgrade or bolt-on—no messy renegotiations.

How It Works

Step 1: Pick a plan.

Sign our one-page agreement (30-day notice to cancel any time).

Step 2: Launch in 24 hours.

You receive hotline posters, wallet cards and your first Manager Tip-Sheet.

Step 3: When a concern pops up, call us.

We triage, de-escalate and outline next steps (GP, crisis line, WHS action, etc.).

Step 4: Stay informed, not exposed.

You receive an anonymous usage summary each month—trends, no names.

Step 5: Keep learning.

Micro-lessons drip into inboxes; leaders jump on the live quarterly Lunch-and-Learn to ask real questions.

What other businesses say about working with us

Pick Your Plan

	Starter	Growth	Complete
Monthly fee (ex-GST)	$179	$349	$549
Triage calls / mth (50 sms on all plans)	3	5	8
Call window	7 am–9 pm, Mon–Fri	Same	Priority call-back < 2 h
Micro-learning emails	✓	✓	✓
Resource Vault	✓	✓	✓
Quarterly live Q&A	—	✓	✓
Lite psychosocial checklist	—	✓	✓
Annual psychosocial risk assessment (Lite)	—	—	✓
Extra calls	$85 ea.	$79 ea.	$69 ea.

Optional Service	Fee (ex-GST)	Perfect When…
Full Workplace Psychosocial Risk Assessment	from $495	You need a deep-dive report for regulators or board.
60-min Team Workshop (virtual/on-site)	$495	Culture refresh, project kick-off, or toolbox talk.
Critical-Incident Debrief < 24 h	$325	You’ve had a serious event and need immediate group support.

Ready to Give Your Team a Real Safety Net?

Book a 15-minute discovery call or email [email protected] and go live this week.

“MateLine let our site supervisors act fast without feeling out of their depth. It’s like having a mental-health expert on speed-dial for the price of a few coffees.”
— Shane, Construction GM, Gold Coast

For a custom quote based on your organisation’s needs, get in touch.

Support that fits your toolbox.
Compliance that fits your budget.

Enquire now